Job Description
Overview
SENIOR BUSINESS SYSTEMS ANALYST – INVEST OTTAWA OPERATIONS
The Senior Systems Business Analyst is a technically deep, hands-on leader responsible for analyzing, designing, implementing, and continuously improving the business systems and digital workflows that power Invest Ottawa's operations. This role bridges business strategy and technical execution, translating complex organizational requirements into practical, scalable system solutions across Microsoft Dynamics 365 CRM, Power Platform, SharePoint, and related enterprise tools. Beyond individual delivery, this position provides direct mentorship and technical leadership to junior/intermediate Business Systems Analysts, setting the standard for analysis quality, solution design, and delivery practice. The Senior BSA is the escalation point for technically complex problems and plays a central role in shaping how technology enables Invest Ottawa's mission. Reporting to the Director, IT, Systems & Securi...