Location
Makati, National Capital Region, Philippines
Posted
June 26, 2026
Job Description
About the Role
This role is ideal for someone strong in process documentation, stakeholder engagement, and continuous improvement, with experience in shared services or BPO environments
What You’ll
- DoProcess Documentation & Mapping
- Process Improvement
- Shared Services Transition
- Stakeholder Management
- Continuous Improveme
What We’re Looking
- For 5+ years in: Business Analysis, Process Improvement / Operational Excellence, Shared Services / BPO / GBS environments
- Strong experience in process documentation and mapping
- Exposure to regional or multi-country operations is a plus
- Process Mapping (Visio, Lucidchart, or similar)
- SOP Development
- Gap Analysis
- Stakeholder Management
- Workshop Facilitation
- Continuous Improvement mindset
- Tools: Microsoft Visio, Excel, PowerPoin...