Senior Business Analyst

Full-time Other-General

Only Singaporeans will be considered

Key Responsibilities Requirements Gathering and Analysis

• Conduct stakeholder interviews and workshops to gather business requirements.
• Analyze and document current business processes and workflows.
• Identify opportunities for process improvement and automation using ServiceNow.

Solution Design

• Translate business requirements into functional specifications for ServiceNow implementation.
• Design and document proposed ServiceNow solutions, including process flows, data models, and integrations.
• Collaborate with technical teams to ensure feasibility of proposed solutions.

Implementation Support

• Assist in configuring and customizing ServiceNow modules to meet business needs.
• Develop and maintain ServiceNow reports, dashboards, and KPIs.
• Participate in testing activities, including user acceptance t...