Senior Business Analyst - Lean & Data-Driven Investigations
Western Union
Full-time
Management & Operations
Location
quezon city, metro manila, Philippines
Posted
July 16, 2026
Job Description
Western Union in the Philippines is seeking a Business Analyst to conduct deep-dive root cause analyses on customer complaints and major business problems within the Global Complaints Investigations, RCA and Break‑Fix team.
You will translate business requirements into technical specs for development, collaborate with operations, IT and product teams, and apply lean and agile methods to identify bottlenecks and deliver measurable improvements using data analytics.
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