Job Description
About the Role
Motive is looking for a Senior Billing Specialist, Chargebacks (L3) to join our Billing/Collections organization with a primary focus on chargebacks, payment disputes, and complex billing exception management. In this role, you will own the end-to-end dispute lifecycle across Card and ACH payments, partnering closely with Billing, Collections, Accounting, Customer Success, Sales, and Enterprise Systems to investigate root causes, mitigate financial loss, and improve the customer experience.
This is a high-impact finance operations role for someone who can operate independently, exercise strong judgment, and bring structure to ambiguous situations. You will be responsible not only for resolving disputes accurately and on time, but also for identifying patterns, strengthening controls, improving workflows, and helping scale a best-in-class billing and payments operation. The ideal candidate combines deep operational discipline with strong analytical...