Senior AV Technical Support Manager at Design Electronics
Design Electronics
Full-time
Other-General
Location
niagara falls, niagara region, Canada
Posted
June 13, 2026
Job Description
Join Design Electronics as a Senior Technical Support Manager, spearheading remote assistance for integrated technology systems. Ensure smooth operations and high client satisfaction through expert diagnostics and troubleshooting.
This key role reports to the Service Manager and requires a seasoned professional with over 10 years of experience in automation systems. You will manage incoming service requests, implement ticketing systems, and provide remote support to tackle complex challenges. Your contributions will directly impact customer satisfaction and system efficiency.
Key Responsibilities:
• Manage and prioritize all incoming service requests
• Ensure ticket resolution within agreed service level agreements
• Implement a robust ticketing system for streamlined support
• Provide expert remote technical support for customers
• Conduct in-depth diagnostics and troubleshooting of technical issues
Requirements:
• 10+ years in automation system installation...
This key role reports to the Service Manager and requires a seasoned professional with over 10 years of experience in automation systems. You will manage incoming service requests, implement ticketing systems, and provide remote support to tackle complex challenges. Your contributions will directly impact customer satisfaction and system efficiency.
Key Responsibilities:
• Manage and prioritize all incoming service requests
• Ensure ticket resolution within agreed service level agreements
• Implement a robust ticketing system for streamlined support
• Provide expert remote technical support for customers
• Conduct in-depth diagnostics and troubleshooting of technical issues
Requirements:
• 10+ years in automation system installation...