Senior Application Support Manager Role

Full-time Other-General

Advance your career with CAA Club Group as a Senior Application Support Manager in Markham. Focus on operational excellence while guiding a dedicated team and enhancing application performance.
This role requires you to manage service level agreements for critical Roadside and Travel requests. You’ll assess production systems, provide expert recommendations, and lead incident management in collaboration with IT teams. A strong leadership component is vital to coach your team and uphold service quality.
Key Responsibilities:
• Lead the development of service level agreements for key services
• Mentor team members to increase their technical capabilities
• Communicate with vendors during incidents and implementations
• Ensure production system integrity through proactive management
• Participate in projects by offering system insights
Requirements:
• 5+ years’ experience in application support
• Bachelor’s degree in Computer Science or IT
• Familiarity wi...