Senior Application Support Analyst (L2 / Production Support)
GMP Technologies
Full-time
Other-General
Location
singapore, singapore, Singapore
Posted
May 30, 2026
Job Description
Senior Application Support Analyst (L2 / Production Support)
Job Openings Senior Application Support Analyst (L2 / Production Support)
About the job Senior Application Support Analyst (L2 / Production Support)Responsibilities:
- Provide Level 1 & Level 2 application support for enterprise systems
- Monitor and ensure daily application health checks before business hours
- Analyse and resolve incidents, problems, and service requests
- Log and document support activities using JIRA or ticketing tools
- Communicate with end users via phone, email, and chat
- Collaborate with project, infrastructure, and production teams to resolve issues
- Track and report escalated incidents (weekly / ad‑hoc reporting)
- Support and guide junior team members on operational best practices
- Ensure compliance with ITIL processes ...