Job Description
Role Overview
The role serves as a senior escalation point for complex application and system issues, providing high‑quality technical support to consultants, partners, and business support professionals across the APAC region. The role is ideal for someone with a strong technical support background who enjoys troubleshooting complex issues, collaborating with global teams, and providing an outstanding customer experience.
What You Will Do
Serve as the Application Support Analyst for our applications, answer/facilitate questions from staff and/or ITS team, design, develop, document, and test changes to systems, collect regional client requirements, and monitor and report application performance metrics.
Why It Might Be a Fit
The ideal candidate will have a strong technical support background, enjoy troubleshooting complex issues, and be able to collaborate with global teams. The role requires strong troubleshooting, analytical, communicati...