Location
Dallas, TX, United States
Posted
July 18, 2026
Job Description
**Job Identification:** 213421
**Job Category:** Call Center
**Job Schedule:** Full time
**Equal Opportunity Employer** EOE, including disability/vets
**Exceptional Hospitality Starts with You**
_This role is based at our corporate office in Dallas, TX or Remote_
This is your opportunity to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. As a Senior Analyst Capacity Planning and Forecasting, you hold primary accountability for the headcount and hiring strategies that power Hilton Reservation and Customer Care contact centers globally. Unlike a traditional analyst role, you will focus on strategically balancing exceptional guest experiences, service level performance, and global cost optimization. You will use advanced business intelligence and predictive modeling to mitigate operational risk and lead long-term planning decisions.
Reporting to the Senior Manager of Forecasting, Planning and An...
**Job Category:** Call Center
**Job Schedule:** Full time
**Equal Opportunity Employer** EOE, including disability/vets
**Exceptional Hospitality Starts with You**
_This role is based at our corporate office in Dallas, TX or Remote_
This is your opportunity to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. As a Senior Analyst Capacity Planning and Forecasting, you hold primary accountability for the headcount and hiring strategies that power Hilton Reservation and Customer Care contact centers globally. Unlike a traditional analyst role, you will focus on strategically balancing exceptional guest experiences, service level performance, and global cost optimization. You will use advanced business intelligence and predictive modeling to mitigate operational risk and lead long-term planning decisions.
Reporting to the Senior Manager of Forecasting, Planning and An...