Location
markham, on, Canada
Posted
July 16, 2026
Job Description
Elevate your career as a Senior Analyst in Managed Services at IT Solutions. This hybrid role involves mentoring teams and resolving complex technical issues while ensuring client satisfaction and adherence to SLAs.
IT Solutions is seeking an experienced Senior Analyst to enhance its Managed Services team. You will provide technical support and mentorship to co-workers while addressing incident tickets from clients. Your expertise will be pivotal in maintaining high service standards and resolving issues proactively.
Key Responsibilities:
• Mentor and guide co-workers on technical issues
• Resolve client incident tickets by applying diagnostic techniques
• Ensure documentation is accurate and current in the ticketing system
• Manage escalations effectively between teams and vendors
• Follow up with clients to exceed promised response times
Requirements:
• Bachelor’s degree in Computer Science/IT or relevant experience
• 5+ years of Service Desk experience ...
IT Solutions is seeking an experienced Senior Analyst to enhance its Managed Services team. You will provide technical support and mentorship to co-workers while addressing incident tickets from clients. Your expertise will be pivotal in maintaining high service standards and resolving issues proactively.
Key Responsibilities:
• Mentor and guide co-workers on technical issues
• Resolve client incident tickets by applying diagnostic techniques
• Ensure documentation is accurate and current in the ticketing system
• Manage escalations effectively between teams and vendors
• Follow up with clients to exceed promised response times
Requirements:
• Bachelor’s degree in Computer Science/IT or relevant experience
• 5+ years of Service Desk experience ...