Senior Advisor, Product Personalization & Experience Strategy - Evernorth Health Services - Hybrid
The Cigna Group
Full-time
other-general
Location
Franklin, TN, United States
Posted
July 01, 2026
Job Description
**Position Summary**
The Senior Advisor, Product Personalization & Experience Strategy plays a critical role within Care Solutions in shaping how personalized, relevant, and integrated experiences are delivered across Evernorth’s comprehensive benefits navigation solution. This role is accountable for defining streamlined personalization strategy, leading product strategy across workstreams, and ensuring alignment between enterprise digital assets, healthcare programs, and the intended member experience.
This individual operates with high autonomy, partners deeply with technical and product leaders, and directly engages with sophisticated clients to establish vision, align on priorities, and negotiate feasible commitments that the organization can confidently deliver.
**Key Responsibilities**
+ Lead personalization strategy and innovation across the member experience, ensuring individualized recommendations remain relevant, timely, and behaviorally i...
The Senior Advisor, Product Personalization & Experience Strategy plays a critical role within Care Solutions in shaping how personalized, relevant, and integrated experiences are delivered across Evernorth’s comprehensive benefits navigation solution. This role is accountable for defining streamlined personalization strategy, leading product strategy across workstreams, and ensuring alignment between enterprise digital assets, healthcare programs, and the intended member experience.
This individual operates with high autonomy, partners deeply with technical and product leaders, and directly engages with sophisticated clients to establish vision, align on priorities, and negotiate feasible commitments that the organization can confidently deliver.
**Key Responsibilities**
+ Lead personalization strategy and innovation across the member experience, ensuring individualized recommendations remain relevant, timely, and behaviorally i...