Senior Advisor

Full time Business Operations Specialists

About the Role

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We are looking for a confident and experienced Senior Advisor to join our In Tenancy and Move Outs team. This is a key role where you will act as a senior point of support, helping ensure the smooth delivery of tenancy services while maintaining high levels of customer care and operational performance. In this varied position, you will support the wider team through guidance, oversight and day to day coordination. You will play an important part in resolving escalated issues, monitoring performance and ensuring service standards are consistently met, while also stepping in to provide cover where required.

Key responsibilities include:

Act as the first point of escalation for complex issues raised by team members

Provide guidance, mentorship and support to colleagues handling challenging situations

Build strong relationships with tenants, landlords and stakeholders through clear communication

Carry out d...