Location
Solihull, West Midlands (County), United Kingdom
Posted
June 15, 2026
Job Description
Senior 3rd Line Support Engineer
Solihull (Hybrid - 3 days onsite)
The Role
We're looking for an experienced Senior 3rd Line Support Engineer to join a high-performing technical team based in Solihull.
This is a true 3rd line position, where you'll act as the final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions-not just quick fixes.
Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies while also contributing to continuous improvement and mentoring junior engineers.
What You'll Be Doing
Acting as the technical escalation point for 1st and 2nd Line teams
Owning and resolving complex incidents and problems through to completion
Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments
Conducting root ...
Solihull (Hybrid - 3 days onsite)
The Role
We're looking for an experienced Senior 3rd Line Support Engineer to join a high-performing technical team based in Solihull.
This is a true 3rd line position, where you'll act as the final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions-not just quick fixes.
Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies while also contributing to continuous improvement and mentoring junior engineers.
What You'll Be Doing
Acting as the technical escalation point for 1st and 2nd Line teams
Owning and resolving complex incidents and problems through to completion
Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments
Conducting root ...