Location
Pleasanton, CA, United States
Posted
July 11, 2026
Job Description
Job Description
THE POSITION IN A NUTSHELL
Sciens Building Solutions seeks a Security Service Coordinator responsible for supporting service operations through customer communication, service coordination, and work order management. This role helps ensure customer satisfaction, timely response to service needs, and a professional company image by managing incoming service requests, coordinating technician schedules, and helping drive service issues through completion.
WHAT YOU’LL BE DOING (and doing well!)
Own or co-own the customer service inbox by triaging incoming service requests, acknowledging receipt, gathering any missing site or scheduling details, and moving requests to the appropriate internal resource for follow-through.
Respond to 85%+ of the emails received through the customer service shared inbox while maintaining timely, professional communication with customers and internal team members.
Under the Service Manager's direction, schedule service visits b...
THE POSITION IN A NUTSHELL
Sciens Building Solutions seeks a Security Service Coordinator responsible for supporting service operations through customer communication, service coordination, and work order management. This role helps ensure customer satisfaction, timely response to service needs, and a professional company image by managing incoming service requests, coordinating technician schedules, and helping drive service issues through completion.
WHAT YOU’LL BE DOING (and doing well!)
Own or co-own the customer service inbox by triaging incoming service requests, acknowledging receipt, gathering any missing site or scheduling details, and moving requests to the appropriate internal resource for follow-through.
Respond to 85%+ of the emails received through the customer service shared inbox while maintaining timely, professional communication with customers and internal team members.
Under the Service Manager's direction, schedule service visits b...