Security Dispatch Operator (Casual)

Full-time Other Protective Service Workers

Opportunity

MacEwan University is seeking to hire three Security Dispatch Operators, for part-time, casual opportunities with our Security Services department.

Reporting to the Security Services Supervisor, you will play a vital role in campus safety, serving as the central point of communication for both emergency and non-emergency situations. You will be responsible for receiving, assessing, and prioritizing calls for service; coordinating security responses; monitoring critical alarms and safety systems; and providing timely, accurate information to patrol staff, Facilities teams, and emergency personnel.

Key responsibilities include:

Answering all incoming calls (emergency line, blue phones, elevator phone, etc.) and provides correct information on university policy/procedure;

Recording and documenting all calls and incidents into the Security Services reporting software;

Monitoring all the CCTV cameras and afterhours access...