Location
Bow East, Greater London, United Kingdom
Posted
June 18, 2026
Job Description
An established provider of housing maintenance and repair services is seeking an experienced Scheduling Manager / Team Leader to oversee operational planning accross multiple contracts.
In this role, you will be responsible for coordinating scheduling operations, managing customer interactions, and ensuring effective resolution of service-related concerns. You will lead a team responsible for workforce planning and customer communications, helping to deliver a high-quality experience for residents and clients.
Responsibilities
* Manage the day-to-day scheduling and customer service operations.
* Lead and support a team of up to 10 schedulers.
* Ensure repairs and maintenance appointments are planned efficiently for field-based operatives.
* Monitor service performance and implement improvements where required.
* Handle escalated customer issues and oversee complaint resolution processes.
* Promote excellent customer se...
In this role, you will be responsible for coordinating scheduling operations, managing customer interactions, and ensuring effective resolution of service-related concerns. You will lead a team responsible for workforce planning and customer communications, helping to deliver a high-quality experience for residents and clients.
Responsibilities
* Manage the day-to-day scheduling and customer service operations.
* Lead and support a team of up to 10 schedulers.
* Ensure repairs and maintenance appointments are planned efficiently for field-based operatives.
* Monitor service performance and implement improvements where required.
* Handle escalated customer issues and oversee complaint resolution processes.
* Promote excellent customer se...