Job Description
About the Client
Our client is a long-established, family-owned HVAC company serving residential and light commercial customers in the greater Chicagoland area. They are known for reliability, top-tier customer experience, and thousands of 5‑star reviews built over more than a century in business. The team prides itself on doing right by the customer, operating with accuracy, ownership, and continuous improvement.
Why does this role exist?
This role exists to ensure every inbound call and lead is promptly answered, qualified, and converted into a scheduled sales appointment while keeping the mobile sales team efficiently routed and documented in ServiceTitan. The company needs a proactive coordinator to reduce leadership time spent “putting out fires,” improve email and calendar triage, and maintain accurate data in ServiceTitan and Google Workspace. By centralizing scheduling, gatekeeping, and documentation, this role will unlock greater sales product...