Satair - Order Fulfillment Specialist (Contract)

Full-time Other-General

Job Description

This job is based in Satair. It is a fixed‑term contract position for 1 year.

Job Objectives

• Serve as the primary link between customers and Satair to drive the end‑to‑end management of Integrated Material Services (IMS) orders.
• Ensure on‑time parts availability.
• Ensure a high level of customer satisfaction.
• Execute all aspects of IMS order handling with energy and enthusiasm.

Job Responsibilities

• Provide high‑quality customer service towards IMS customers.
• Understand customer requirements and transform them into fulfilment actions.
• Act as the primary interface between the customer and the internal organisation for all aspects of the order management process.
• Monitor open customer orders, proactively drive the internal organisation and manage customer expectations regarding delivery dates.
• Seek alternative and innovative solutions to ensur...