Job Description
SUMMARY:
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POSITION INFO:
Main Purpose of the Job (Overall objective) The SAP Support Manager will support the strategic and operational management of the SAP ERP systems. This role is responsible for ensuring system stability, managing support to the end-user community, compilation of training material, and continuous improvement with a strong emphasis on the Order to Cash function. The incumbent will manage a team of four and drive performance in alignment with business goals. 3. Key Performance Areas Resolve daily operational issues and drive system enhancements. Support and manage the SAP solution for the “Order to Cash” and/or the “Procure to Pay” processes. Manage the IT SAP team responsible for the “Procure to Pay” solution, ensuring high performance and collaboration. Oversee SAP system operations, ensuring 99.8% uptime. Drive the use of SAP SEN training tools and ensure 100% training material is updated and live. Collaborate to ensure ...