Job Description
Job Description In this role, your day-to-day activities will include: Monitoring ServiceNow incident queues for your assigned functional areas Performing initial evaluation and triage of support tickets Communicating directly with impacted users to understand reported issues Analyzing issues and determining the appropriate path to resolution Performing SAP configuration changes as needed to resolve break/fix issues Coordinating with technical teams when development or cross-functional support is required Working with business users to validate solutions and capture test evidence Documenting analysis, actions taken, and resolution details in accordance with support processes Documenting analysis, actions taken, and resolution details in accordance with support processes Qualifications BA/BS degree in Computer Science, Engineering, Information Technology, or a related field 5 to 8 years of experience in an SAP-related IT role Exposure to S/4HANA and ECC is preferred Experience with N...