Location
Davao, Davao Region, Philippines
Posted
June 28, 2026
Job Description
JOIN OUR TEAM!
We are seeking an experienced SAP FICO Support. The SAP FICO Support is responsible for handling level 1 SAP queries and user support, incident, change request, user authorization and project coordination of SAP related projects.
Responsibilities:
A. L1 Help Desk
- Answers user queries on SAP for SD, MM and FICO and assess how much time needed to resolve their concern
- Walkthrough users on how to use specific T-Codes
- Resolves issues raised by end users that includes but not limited to walkthrough, T-Code issues and third-party tools that interfaces SAP
- Identify performance bottlenecks, conduct system performance tuning, and recommend improvements.
- Escalates and coordinates for higher level of support.
- Analyze and process user access requests.
- Recommend user access roles design
- Resolves user access related issue.