Location
manila, metro manila, Philippines
Posted
May 24, 2026
Job Description
Salesforce Support Engineer
About the Role
We are seeking an experienced Salesforce Support Engineer to provide advanced troubleshooting and customer support for a quoting software product built on Salesforce. This role focuses on resolving complex production issues, ensuring system stability, and delivering high-quality support to customers and internal stakeholders.
Key Responsibilities
- Act as the highest level of escalation for complex customer‑reported issues
- Diagnose and resolve production issues across Salesforce (Lightning), APIs, and web applications.
- Perform in‑depth root cause analysis and clearly document findings and recommended solutions.
- Analyze logs, system behavior, and integrations to identify and resolve issues efficiently.
- Support and troubleshoot integrations between Salesforce and external systems.
- Maintain and improve support documentation, knowledge base articles, and troublesho...