Salesforce CRM Functional Analyst

Full time Computer Occupations

Description

:

Role: Salesforce CRM Functional Analyst

Preferred Location: Ahmedabad, Pune, Indore

Years of Experience: 06 – 10 years

Notice Period – 0-30 Days (Preferred)

Role Overview

The CRM Functional Analyst serves as the bridge between business teams and Salesforce solution delivery for the Salesforce CRM Consolidation via Org Merge. This role focuses on process definition, requirements translation, and validation to ensure the merged org supports scalable, standardized B2C operations across Campaign, Leads, Accounts, Contacts, Opportunity, Contract, Renewal, Billing, and Usage processes.
 

Key Responsibilities

Business Analysis & Requirements

Lead discovery sessions with business teams (Sales, CSM, Operations) to document process pain points and desired future-state capabilities.

Translate business requirements into functional specifications, user stori...