Salesforce CRM COE Lead

Full-time IT / Computing / Software

Job Description: Salesforce CRM CoE Lead Core Experience & Skills: The Salesforce CRM CoE Lead will spearhead the client’s Center of Excellence (CoE) initiative - driving demand shaping, team structuring, commercial definition, operating model design, hiring, and service delivery initiation. This role serves as a critical bridge between business stakeholders and the Infosys team, requiring deep Salesforce domain expertise, strong CRM/CoE SME capabilities, and the ability to influence and build relationships with C-level executives Establish and lead a Salesforce Center of Excellence (CoE), including defining frameworks, best practices, and delivery /governance Design and implement Salesforce-centric solutions and technical architectures across multiple Salesforce Clouds Define and enforce standards for data architecture, integrations, and security models within the Salesforce ecosystem Build and maintain strong relationships with senior client stakeholders, acting as a trusted advisor ...