Salesforce CRM COE Lead

Full-time Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Job Description: Salesforce CRM CoE Lead

Core Experience & Skills:

The Salesforce CRM CoE Lead will spearhead the client’s Center of Excellence (CoE) initiative - driving demand shaping, team structuring, commercial definition, operating model design, hiring, and service delivery initiation. This role serves as a critical bridge between business stakeholders and the Infosys team, requiring deep Salesforce domain expertise, strong CRM/CoE SME capabilities, and the ability to influence and build relationships with C-level executives

• Establish and lead a Salesforce Center of Excellence (CoE), including defining frameworks, best practices, and delivery /governance
• Design and implement Salesforce-centric solutions and technical architectures across multiple Salesforce Clouds
• Define and enforce standards for data architecture, integrations, and security models within the Salesforce ecosystem
• Build and main...