Location
singapore, singapore, Singapore
Posted
July 12, 2026
Job Description
Responsibilities
- Responsible for the day to day management of the contact center to ensure that KPIs are met.
- Work closely with the teams to achieve Qualitative targets specified by the Client
- Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
- Ensure that the feedback provided to the team members on their performance are accurate, complete and timely.
- Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
- Identify training needs and work with the training department to organize training/ online learning for the team members.
- Enhance the performance of team members through the use of call monitors, team briefings, and monthly coaching sessions.
- Contribute to the weekly and monthly business reviews with the client, sharing data-driven insights into the performanc...