Sales support team manager

Full-time Other-General

Our client has an opportunity available for a Sales Support Team Manager based in Cape Town.

Requirements Fluent in English. Matric 4+ years administration in a call centre environment and call centre experience- essential. Knowledge of sales back-end processes- essential. Knowledge of the ISP industry and products would be advantageous. Customer service experience. Responsibilities Ensure that the team and the agents' key performance targets are met in line with business requirements. Ensure team and agents' quality standards are met and that a high standard of quality is achieved and maintained. Set and maintain production standards and targets in line with departmental requirements. Identify training needs and ensure adequate training and coaching takes place. Foster an environment that encourages and rewards innovation and challenges current methodologies, to potentially improve operational efficiencies across the business. Manage staff attrition levels and promote staff e...