Sales Support Supervisor
Reed Elsevier Shared Services (Philippines) Inc Company
Job Description
Key Accountabilities and Responsibilities:
Team Supervision and Leadership
Lead and mentor the sales support team to ensure high performance, engagement, and professional growth.
Coach, train, and give feedback to team members to support growth and improve performance.
Monitor workload distribution and ensure timely completion of tasks.
Lead focused team huddles to align on goals, share updates, and resolve issues collaboratively.
Sales Support Task Management
Ensure timely and accurate completion of support activities assigned to the team, aligned with service expectations.
Monitor task execution to verify compliance with internal guidelines, standards, and procedures.
Resolve task discrepancies by identifying issues early and providing prompt coaching or corrective actions.
Provide ongoing feedback and guidance to team members to maintain quality and accou...