Job Description
Key Responsibilities:
Set up users (learners/faculty) for various learning products across business verticals.
Manage complex client queries involving contracts, pricing models, order discrepancies, billing/invoice resolution, and credit processing.
Ensure timely and accurate usage and revenue reporting by coordinating reminders, confirmations, and reconciliations with clients.
Lead or support enablement sessions to ensure clients use HBP products effectively and get full value.
Leverage AI tools in day-to-day operations to enhance productivity, streamline workflows, and minimize manual errors.
Proactively identify process gaps and inefficiencies; collaborate with cross-functional teams to implement automation and improvement initiatives.
Analyze data related to usage, revenue, and support volumes to identify patterns and share actionable insights with bus...