Location
calgary, ab, Canada
Posted
June 14, 2026
Job Description
Become a vital part of PBS Systems as a Sales Support Analyst in Calgary, AB. This full-time role requires bilingual capabilities in French and English and involves regular travel across North America.
In this position, you'll manage client inquiries through multiple support channels and maintain detailed records of all customer interactions. Collaboration with internal departments is crucial as you strive to enhance the client experience while achieving performance metrics. Engaging in professional development and obtaining program certifications will play a significant role in your growth.
Key Responsibilities:
• Manage client requests through various support channels
• Log customer issues and escalate as necessary
• Collaborate with teams to streamline client service
• Identify areas for process improvement
• Complete necessary training and certifications
Requirements:
• High school diploma and valid driver’s license
• Experience in customer service or ...
In this position, you'll manage client inquiries through multiple support channels and maintain detailed records of all customer interactions. Collaboration with internal departments is crucial as you strive to enhance the client experience while achieving performance metrics. Engaging in professional development and obtaining program certifications will play a significant role in your growth.
Key Responsibilities:
• Manage client requests through various support channels
• Log customer issues and escalate as necessary
• Collaborate with teams to streamline client service
• Identify areas for process improvement
• Complete necessary training and certifications
Requirements:
• High school diploma and valid driver’s license
• Experience in customer service or ...