Location
cape town, western cape, South-Africa
Posted
July 27, 2026
Job Description
TELUS Digital is hiring an Operations Quality Analyst – Intermediate to optimize agent performance and enhance customer experience. You will review sales interactions across channels, evaluate calls for quality and compliance, and provide data-driven insights to improve efficiency.
You will lead calibration sessions and support onboarding of junior team members. The role requires 3+ years in operations quality analysis, strong analytical abilities, and excellent communication skills.
#J-18808-Ljbffr