– Assisting and advising customers who may be choosing from a variety of travel options.
– Making reservations for customers based on their various requirements and budgetary allowances.
– Checking the availability of accommodation or transportation on the customers’ desired travel dates.
– Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
– Processing payments and sending confirmation details to customers.
– Sorting out any issues that may arise with bookings or reservations.
– Selling and promoting reservation services.
– Answering any questions customers might have about the reservation process.
– Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.