Job Description
The Account Manager serves as the primary strategic and operational contact for key customers utilizing Freight Forwarding (Air, Ocean, Land) and Transportation Management services.
Responsible for maintaining and developing long-term relationships, ensuring global supply chain execution meets strict KPIs, managing carrier/vendor performance, and identifying organic growth opportunities within existing accounts.ResponsibilitiesClient Relationship Management: Manage day-to-day communication with assigned international and domestic cargo accounts to ensure operational excellence and high customer satisfaction.Operational Coordination: Partner with ocean/air import-export operations, customs brokerage, domestic dispatch, and carrier management teams to ensure seamless end-to-end execution.Performance Monitoring: Analyze transit times, container utilization, carrier performance, and lane costs to prepare reports and lead Regular Business Reviews (RBRs/QBRs) with clients.Issue Resolu...