Location
manila, metro manila, Philippines
Posted
June 05, 2026
Job Description
As a SaaS Implementation Specialist you provide support to new platform implementations or enhancements by performing basic configuration tasks and troubleshooting SaaS platforms.
Key Responsibilities
- Perform hands‑on configuration and testing to successfully deploy updates to the SaaS application.
- Work closely with Business Analysts and internal customers to understand their processes, priorities, and future roadmap initiatives; provide recommendations to support those initiatives.
- Provide innovative and beneficial suggestions for improvements to current processes within the SaaS platform to drive continuous enhancements.
- Provide recommendations and analysis for feature releases.
- Support complex ticket resolution.
- Strong analytical and problem‑solving skills, with the ability to translate needs to and from stakeholders.
- Ability to oversee and deliver across multiple tasks and deadlines.