Location
toronto, on, Canada
Posted
July 16, 2026
Job Description
The RSP Operations Director supports strategy development for Identity Digital's premium RSP customers. This role serves as a senior operational and strategic point of contact for Account Managers and premium customers, driving alignment between client needs and Identity Digital’s organizational goals. This role will also serve as a point of contact to guide our Technical Support team in business-related escalations, and deliver white-glove service to the client.
This role reports to the VP, RSP Operations.
This is a hybrid position from our Toronto office.
What You’ll Do
Own collaboration between cross-functional teams to resolve issues promptly while preserving business and organizational reputation
Act as primary point of contact for day-to-day operations for account managers and acts as an escalation point of contact for customers.
Lead development, writing, and maintaining process documents, guides, and other documentation main...
This role reports to the VP, RSP Operations.
This is a hybrid position from our Toronto office.
What You’ll Do
Own collaboration between cross-functional teams to resolve issues promptly while preserving business and organizational reputation
Act as primary point of contact for day-to-day operations for account managers and acts as an escalation point of contact for customers.
Lead development, writing, and maintaining process documents, guides, and other documentation main...