RR-0394624 - UCC: Situation Manager

Facilitate E2E coordination of critical incidents (Business applications and infrastructure)

Initiating Bridge Calls and coordinating with the resolver groups until the issue is resolved.

Coordination of technical restoration actions and plans for Major Incidents, P1 and P2 incidents in a multi-supplier ecosystem

Liaises with High Priority Incident Manager counterparts and proactively remain cognizant of industry trends to develop and promote best practice.

Flexible to work in rotational shift – 24x7, Work from Office & to be ready to be on-call, whenever required.

Manage 3rd party engagement where required, monitor progress, and escalate as needed.

Facilitate technical decision-making with DXC delivery leads and customer/account personnel for actions including changes and workarounds.

Lead o...