RQ11184 – Application Support Specialist – Senior
Cyber-Infomax Solutions Inc.
Full-time
IT & Technology
Location
toronto, on, Canada
Posted
July 04, 2026
Job Description
Ministry of Public and Business Service Delivery and Procurement
Health Services Cluster
56 Wellesley Street West, Toronto
Start Date:
End Date:
Requisition Closing Date: , 12:00 p.m.
MUST HAVES
Salesforce & SaaS Platform Knowledge
- Experience supporting Salesforce-based applications
- Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
Incident & Ticket Management
- Demonstrated ability to:
- Manage ticket queues and SLAs
- Prioritize incidents based on impact/urgency
- Escalate appropriately while ensuring closure quality
- Maintain clear, searchable knowledge base entries
Customer Support & Service Orientation
- Proven experience providing end-user support in a SaaS environment