RQ11179 - Application Support Specialist - Intermediate
S M Software Solutions Inc
Full-time
Other-General
Location
toronto, on, Canada
Posted
June 13, 2026
Job Description
Ministry of Public and Business Service Delivery and Procurement Onsite
Work Location Toronto, Ontario
Estimated Duration Start: 2026‑06‑15 End: 2027‑09‑30 Business Days: 322
Hours 7.25 hours per day Probable extension after initial mandate
Security Level CRJMC
Must Have
Technical Experience – 40%
Salesforce & SaaS Platform Knowledge
Experience supporting Salesforce‑based applications
Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
Hands‑on configuration (not necessarily development)
User administration
Certifications (e.g., Salesforce Administrator) are a plus
Incident & Ticket Management
Manage ticket queues and SLAs
Prioritize incidents based on impact/urgency
Escalate appropriately while ensuring closure quality
Maintain clear, searchable knowledge base entries
Experience...
Work Location Toronto, Ontario
Estimated Duration Start: 2026‑06‑15 End: 2027‑09‑30 Business Days: 322
Hours 7.25 hours per day Probable extension after initial mandate
Security Level CRJMC
Must Have
Technical Experience – 40%
Salesforce & SaaS Platform Knowledge
Experience supporting Salesforce‑based applications
Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
Hands‑on configuration (not necessarily development)
User administration
Certifications (e.g., Salesforce Administrator) are a plus
Incident & Ticket Management
Manage ticket queues and SLAs
Prioritize incidents based on impact/urgency
Escalate appropriately while ensuring closure quality
Maintain clear, searchable knowledge base entries
Experience...