Location
banff, division no. 15, Canada
Posted
June 30, 2026
Job Description
Elevate guest experiences at Fairmont Banff Springs as a Royal Service Manager. Lead a dedicated team, drive operational efficiency, and champion service excellence in a luxury hospitality environment.
In this key leadership role, you'll support our Front Office operations and foster a culture of exceptional guest service. Your focus will be on mentoring Royal Service and Switchboard agents while leveraging guest feedback to enhance service quality. This dynamic position requires a proactive approach to manage daily operations and develop your team effectively.
Key Responsibilities:
• Lead and mentor the Royal Service/Switchboard team
• Analyze guest feedback for service improvement
• Manage scheduling and daily operations efficiently
• Resolve guest concerns through effective communication
• Promote safety procedures and team engagement initiatives
Requirements:
• Previous leadership experience in hospitality
In this key leadership role, you'll support our Front Office operations and foster a culture of exceptional guest service. Your focus will be on mentoring Royal Service and Switchboard agents while leveraging guest feedback to enhance service quality. This dynamic position requires a proactive approach to manage daily operations and develop your team effectively.
Key Responsibilities:
• Lead and mentor the Royal Service/Switchboard team
• Analyze guest feedback for service improvement
• Manage scheduling and daily operations efficiently
• Resolve guest concerns through effective communication
• Promote safety procedures and team engagement initiatives
Requirements:
• Previous leadership experience in hospitality