Rooms Division Supervisor
Cruise Academy
Job Description
Key Responsibilities:
Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in public areas and staterooms are always upheld.
Consistently exceeds the Housekeeping defined targets, by driving a personalized experience culture, reducing friction points, and mitigating negative surprises.
Performs daily inspections to ensure consistent cleanliness, sanitization, presentation, and timely readiness of guest and teammate public areas.
Drives and optimizes the use of company resources to ensure personnel deliver a truly personalized service to guests.
Accountable for the Housekeeping operation in guest and teammate public areas as well as guests' and officers' rooms, including problem resolution and all Service Excellence-related guest inquiries.
Identifies and communicates furnishing requirements to the Assistant Rooms Divisio...