Rooms Controller

Marriott

Full-time other-general
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Location
Charlotte, NC, United States
Posted
July 18, 2026

Job Description

**Additional Information** Open availability preferred.
**Job Number** 26087866
**Job Category** Rooms & Guest Services Operations
**Location** 100 W Trade St, Charlotte, North Carolina, United States, 28202
VIEW ON MAP (https://www.google.com/maps?q=100%20W%20Trade%20St%2C%20Charlotte%2C%20North%20Carolina%2C%20United%20States%2C%2028202)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork...