Job Description
Customer Success & Technical Support
Serve as Botsync's representative to Fortune 500 customers worldwide, ensuring product reliability, uptime, and a positive customer experience through swift issue resolution and proactive monitoring.
Product Improvement & Engineering Bridge
Act as a critical bridge between customers and Engineering, feeding field insights back to Product and Engineering teams to continuously improve our solutions.
. Assume the role of Botsync's representative to our customers, providing exceptional technical support and engagement with our Fortune 500 customers around the world
. Ensure our products' reliability, uptime and utilization after on-site deployment
. Trouble shoot and resolve a diverse range of technical issues, diagnosing errors/downtime swiftly and identifying specific root causes
. Manage and resolve customer escalations promptly, ensuring professional co...