RMA Technical Support Engineer

Hikvision Pakistan

Full-time IT & Technology
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Location
lahore, punjab, Pakistan
Posted
July 26, 2026

Job Description

Responsibilities

  • Responsible for the maintenance of faulty machines such as customer returned products;
  • Through continuous learning and summarizing maintenance experience, output product maintenance manual documents and experience cases to improve product maintenance skills and maintenance efficiency;
  • Analyze maintenance‑related data to promote product quality improvement;
  • Coordinate resources to handle and resolve after‑sales service complaints, and optimize internal processes;
  • Responsible for providing training and guidance on equipment repair and maintenance;
  • Responsible for formulating the overall project delivery plan, tracking the plan and correcting deviations in time;
  • Lead on‑site project delivery, provide on‑site implementation and technical support services for customers, and promote project acceptance;
  • Track, feedback and coordinate on‑site product and technical problems, and under th...