Risk and Payment Team Leader

Full-time Human Resources

KPI Tracking, Analysis & Continuous Improvement

• Define, implement, and monitor KPIs to measure the effectiveness of payment and risk strategies at both team and individual levels.
• Deliver clear, data-driven reporting and visual dashboards covering key performance metrics (e.g. acceptance rates, fraud rates, chargebacks, withdrawal times).
• Continuously analyse performance trends to identify friction points and opportunities to improve both operational efficiency and CX.
• Drive automation of reporting and operational processes to reduce manual intervention and increase scalability.
• Demonstrate a forward-looking approach to performance, proactively identifying risks and implementing improvements before issues materialise, in your area and processes.

Operational Management

• Oversee fraud prevention systems, controls, and processes to ensure a secure operating environment for both the business and its customer...