Location
Riyadh, Riyadh Province, Saudi Arabia
Posted
June 13, 2026
Job Description
The Rider Support Supervisor is responsible for leading and managing the Rider Support team to ensure efficient handling of rider-related issues, delivering high-quality support, and maintaining operational excellence. This role focuses on improving rider experience, resolving escalations, and driving continuous performance improvements.
Key Responsibilities:
- Supervise and lead a team of Rider Support agents.
- Set daily priorities and ensure smooth workflow across support operations.
- Monitor team performance, KPIs, and service quality standards.
- Handle escalations related to technical issues, navigation errors, and operational challenges.
- Analyze recurring rider issues and identify root causes.
- Collaborate with Performance & Planning teams to implement sustainable solutions.
- Ensure timely and effective resolution of all rider inquiries.
- Conduct coaching sessions, training,...