Job Description
D2L is a cloud company modernizing education and building the future of work. We support new models of teaching and learning that enable a personalized, student-centric experience and improved outcomes. This role is focused on Customer Success Enablement within a global organization.
Job Summary
As D2L's Customer Success Enablement Manager, you will be accountable for the delivery and execution of our global Customer Success Enablement Strategy. You will collaborate with key business functions to assess enablement needs, define and execute enablement programs, and identify opportunities to enhance the effectiveness and impact of the customer success organization. You will oversee onboarding, productivity improvement, learning development, and training across various roles within Customer Success, partnering cross-functionally to implement best practices that empower Customer Success teams to drive customer outcomes. This role requires approximately 25% travel annu...