Returns clerk

Full-time Other-General

At least 3 years of operational experience Able to read stock labels Ability to check stock and documentation Ability to identify discrepancies in terms of product condition and quantity Ability to pick up and move stock Responsibilities Ensure that the Standard Operating Procedures are known, understood and maintained to ensure that the returns procedures are carried out correctly Understand and know how to make use of the various systems in the business Carry out investigations where required for discrepancies of documentation and products Communicate issues with the customer where necessary Resolve all queries within 24 hours Escalate all queries which cannot be resolved to the respective Manager Ensure that the WIP report is managed and maintained on a daily basis Ensure that control of all documentation is maintained at all times and all filing is up to date Drawing up and managing of returns reports and sending it to the relevant manager/supervisor Analyse returns stats from repo...