Location
Hale, Greater Manchester, United Kingdom
Posted
July 24, 2026
Job Description
Retentions Manager
Lead a broadband contact centre retentions team, coaching advisors to improve customer saves, renewals, call quality, performance and customer outcomes.
If you’ve also worked in the following roles, we’d also like to hear from you: Retentions Team Manager, Retention Manager, Customer Retention Manager, Contact Centre Manager, Call Centre Manager, Customer Service Manager, Sales Team Manager, Customer Loyalty Manager, Contact Centre Team Leader, Retentions Team Leader
SALARY: £32,000 per annum + £5,000 OTE + Benefits
LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 hours per week, rota based (core working hours: Monday to Friday 8am–6pm, plus every other Saturday 10am–5pm)
JOB OVERVIEW
We have a fantastic new job opportunity for a Retentions Manager to lead a busy broadband contact centre team focused on customer r...
Lead a broadband contact centre retentions team, coaching advisors to improve customer saves, renewals, call quality, performance and customer outcomes.
If you’ve also worked in the following roles, we’d also like to hear from you: Retentions Team Manager, Retention Manager, Customer Retention Manager, Contact Centre Manager, Call Centre Manager, Customer Service Manager, Sales Team Manager, Customer Loyalty Manager, Contact Centre Team Leader, Retentions Team Leader
SALARY: £32,000 per annum + £5,000 OTE + Benefits
LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 hours per week, rota based (core working hours: Monday to Friday 8am–6pm, plus every other Saturday 10am–5pm)
JOB OVERVIEW
We have a fantastic new job opportunity for a Retentions Manager to lead a busy broadband contact centre team focused on customer r...