Retail training and quality assurance lead (western cape)

Full-time Other-General

Retail Training & Quality Assurance Lead — Western Cape

You know the difference between training that ticks a box and training that actually changes how someone works. You've seen what happens when a team gets genuinely upskilled — the customer interactions improve, the compliance scores move, the performance data tells a different story. And you've probably sat with frustrating quality audit results and thought: this is fixable, if we approach it differently.

That instinct — the one that connects learning design to real operational outcomes — is exactly what M‑KOPA is looking for.

What M‑KOPA Is Building

We've served more than 7 million customers across Africa, unlocking over $2 billion in credit. 55% of those customers are accessing formal financial services for the very first time. 86% report a meaningful improvement in their quality of life. We're growing toward 10 million — and our retail network is expanding with us. As our footprint expands, the capability o...